Looking for answers? You’ve come to the right place! Check out our contact options, support hours, and extensive FAQs for help with all our products and any general questions.
Ultrasonic Tooth Cleaner
PAP+ Whitening Powder
Sonic Electric Toothbrush
Teeth Whitening Kit
Ultrasonic Tooth Cleaner Pro
Air Electric Toothbrush
Teeth Whitening Strips
V34 Colour Corrector
Teeth Whitening Pen
Bamboo Toothbrush
Stainless Steel Tongue Scraper
HA5 Hyaluronic Serum
Enamel Care Serum
Teeth Whitening Refills
Mint Floss
Our Ultrasonic Tooth Cleaner tip is 100% waterproof and can be washed with water to clean, along with the handle if necessary. However, please ensure that water does not enter the charging port, as this can damage the battery and void the warranty.
Yes, the Ultrasonic Tooth Cleaner is designed to remove plaque, tartar, and stains. It features 5 adjustable modes, with higher modes suitable for tackling harder plaque.
We always recommend consulting with your oral care professionals (dentists and hygienists) before deciding to purchase our Ultrasonic Tooth Cleaner as each oral care condition is different.
It is recommended to use the plaque remover 1-2 times a week. Regular use can help prevent long-term stain and calculus buildup by keeping plaque and teeth buildup under control.
Yes, you can purchase a replacement charger. Please contact us using the form below, providing your order ID and shipping address, and requesting a cable charger for the Ultrasonic Tooth Cleaner. A member of our staff will arrange a draft order and shipment once the invoice has been paid.
Yes, we always aim to offer discounts on multiple item orders to encourage oral care for more people, and to pass on the savings from reduced shipping costs. Our deals are listed on the product page or promoted throughout the website. If you're unsure, please contact our team below, and they will be happy to assist you.
Our teeth whitening powder is designed to last for six months, though this depends on usage. If used twice daily, the supply period may be shorter. Each container includes 12g of whitening powder.
Calcium Carbonate, Cyclodextrin, Sodium Bicarbonate, Xylitol, Phtalimidoperoxycaproic Acid (PAP), Sodium Cocoyl Isethionate, Tetrasodium Pyrophosphate, Hydroxyapatite (nano), Mica (Ci77019), PVP, Phenoxyethanol, Mint Flavour (Aroma), Potassium Citrate, Sucralose, Menthol, Water, Monosodium Citrate, Ethylhexyglycerin
There's two ways to using the Teeth Whitening Powder, First, start by applying your toothpaste, and then gently dip your toothbrush with the toothpaste into the PAP+ Powder. Alternatively, you can use it as a prelude to your daily brushing routine. Simply dip your toothbrush into the powder, brush your teeth vigorously for 2 minutes, and then proceed with your regular brushing regimen.
We recommend using the Teeth Whitening Powder three times a week. However, some customers use it daily, while others use it once a week. It's entirely up to you, as each oral routine and condition is different. All ingredients are safe for daily use.
Each order of a Sonic Electric Toothbrush comes with 4 attachment heads
The charging port is located at the bottom of the toothbrush. To access it, twist the cap at the bottom to unlock it, and this will reveal the charging port.
Yes, the Sonic electric toothbrush is waterproof and can be used in the shower. However, if the charging cap is open, please ensure no water enters this area, as this will void the warranty.
Unfortunately, we do not sell bristles of different strengths. Our bristles are designed by dentists to ensure there is no damage to teeth while providing a deep and thorough clean each time you brush.
To change between our 6 unique modes, turn on the toothbrush and press the power button to cycle through the modes. To change between the 3 speeds, hold down the power button until the horizontal light indicator moves to the next level, indicating the new speed.
Yes, you can purchase a new charger. Simply send your Order ID and full shipping address to our support team below, requesting a new cable charger for the 'Sonic Electric Toothbrush' and a member of our staff will assist you directly by providing an invoice
As mentioned in the manual, please do not use chargers that provide more than 2A (amps) of electrical current. Using chargers that exceed 2 amps can damage the electric toothbrush. We supply a USB-C cable with the package. We recommend charging the toothbrush using plugs or sockets that do not exceed 2A, laptops, power-banks, phone charger outlets are great alternatives.
Simply open the battery cap underneath the LED device and remove the plastic film between the two batteries. Place the batteries back in, and this should do the trick.
You can monitor the improvement by comparing your teeth to the Teeth Whitening shade guide included in your package. Circle your starting shade and after each treatment, tick off the improvements. On average, our customers have seen results up to 8 shades whiter!
Sorbitol, Phthalimidoperoxycaproic Acid, Propylene Glycol, Glycerin, Potassium Nitrate, Polyethylene Glycol-8, Hydroxyapatite, Cellulose Gum, Hydroxyethyl Cellulose, Xanthan Gum, Saccharin Sodium, Methylparaben, Sodium Bicarbonate, Aloe Barbadensis (Aloe Vera) Leaf Extract, Chamomilla Recutita Flower (Chamomile) Extract, Punica Granatum Seed (Pomegranate) Extract, Propylparaben
Each gel is designed for two treatments. We've ensured to fill them with extra gel so there's more than enough for one treatment. We recommend using half a gel per treatment, though some oral care conditions may require using the whole gel. However, we advise against using more than one gel per treatment.
Absolutely, we provide refill gels so you don't need to buy the entire kit again. This is great for customers who want to maintain their new white teeth. Simply add our Teeth Whitening Refill Gels to your cart, place your order, and leave the rest to us!
On the back side of the device, there is a silicon flap with a circle cut-out for inserting the charger-pin. This is the charging port. Simply push your provided charger into the port (this may require a bit of force the first time). Once the charger is inserted, connect it to a power source and watch the device charge super fast.
We always recommend purchasing your own device to ensure the safety of oral hygiene. However, if you would like to share the device, you can use alternative heads in different colours, which can be purchased on our website.
Simply press the power button twice in rapid succession to turn on the LED light feature.
Simply hold down the power button to change between modes. We always recommend beginning on the lowest mode to ensure you are comfortable before increasing the vibration/frequency.
Each Ultrasonic Tooth Cleaner Pro kit offers a comprehensive oral care solution, including a toothbrush attachment for daily brushing, a plaque remover to eliminate plaque, a stain remover to address stains, a tongue brusher to remove gunk and bacteria from the tongue, and two stainless steel attachments for manual removal.
Absolutely. Simply contact our support line below with your order ID and complete shipping address, and request a new electric brush magnetic charger base. A member of our staff will assist you with an invoice.
We provide 2 attachment heads per pack. If you require more, you can simply purchase them on our website. We aim to keep our prices as low as possible.
Each Air Electric Brush head comes with over 4000 bristles for precise brushing, which is 63% more than the average electric toothbrush.
The toothbrush heads for the Air Electric Toothbrush are exclusively designed for the Air Electric Toothbrush and are not compatible with other brushes.
Yes, all ingredients used to formulate Smile Therapy products are vegan.
Glycerin, Propylene Glycol, Deionized Water, Sodium Phytate, Carbomer, Carboxymethyl, Polyvinylpyrrolidone, Menthol
No, all strips are meant to be used as a one-off treatment. Do not re-use the strips; dispose of them after use.
Absolutely. If you do not notice real results, simply follow our money-back guarantee policy in the footer. Once confirmed, we will refund you completely without expecting any of the goods back!
We recommend keeping both the top and bottom layer of strips on for 25-30 minutes to ensure all the nutrients from the strips are absorbed by your teeth.
V34 is indeed safe to use on dental work, as it is a non-abrasive form of whitening. However, we recommend avoiding brushing it onto veneers, caps, implants, bridges, or bonded teeth, as these dental restorations cannot be colour-corrected like natural teeth.
It appears that the bottle may have air trapped inside, causing difficulty with the pumping mechanism. Simply shake the bottle and try pumping it several times in quick succession. This action can help to dislodge any air bubbles trapped inside and allow the product to dispense properly going forward.
Glycerin, Aqua/Water, Sorbitol, Hydrated Silica, Xylitol, Polysorbate 80, Cellulose Gum, Mentha Piperita,(Peppermint) Oil, Phenoxyethanol, Sucralose, Tetrasodium, Pyrophosphate, CI17200/D&C, Red No. 33, CI42090/FD&C Blue No.1, Ethylhexylglycerin.
V34 is recommended as a post-brushing treatment, but it can also be used on its own daily or before an event to eliminate unwanted yellow undertones on your teeth. The recommended usage is three times a week, but there is no harm in using V34 daily.
We recommend brushing in a circular motion for 2 minutes, as you would with regular toothpaste.
To use the Teeth Whitening Pen, first remove the lid to reveal the brush applicator. Then, twist the opposite end of the pen clockwise to dispense the gel. Apply the gel evenly to your teeth using the brush & voila!
Aqua (Water), Carbomer, Carbamide Peroxide, Carboxymethyl Cellulose Gum, Glycerin (Glycerol), Menthol, Potassium Nitrate, Propylene Glycol, Sodium Hydroxide, Urea Peroxide, Polyvinylpyrrolidone (PVP)
Yes, absolutely! You can carry it with you on the plane. It's portable and travel-friendly, fitting easily into your purse, wallet, or even pocket.
Not at all. Our Teeth Whitening Pen provides an instant, natural-looking whitening solution for when you're on the go, at events, or out for the day. You can even eat and drink while it's applied. Additionally, it helps to gradually whiten your teeth over the long term.
Yes, absolutely. Our pen is designed to provide zero sensitivity, so you won't even feel it on your teeth! However, you will be able to see the amazing whitening results.
Yes, our teeth whitening pen is safe for use on dental work such as caps, implants, bridges, veneers, and bonding.
Our Bamboo Toothbrushes are eco-friendly, biodegradable, and sustainable. They reduce plastic waste and are just as effective in cleaning your teeth as plastic toothbrushes. Our bristles are infused with activated charcoal to clean deeper.
Unfortunately, no. We currently sell them individually.
Yes, bamboo toothbrushes are available in two sizes on our website: adult and children. The difference lies in the thickness of the bristles and the size of the grip handle.
Remove the nylon bristles with pliers and recycle them. The bamboo handle can be composted or repurposed for various uses around the house.
Rinse the bristles thoroughly after each use and allow the toothbrush to air dry. Store it in a dry place to prevent mould growth on the bamboo handle.
Yes, our tongue scraper is designed & recommended for daily use. It’s made from high-quality stainless steel that is durable, hygienic, and safe for your mouth.
Mould can develop on your stainless steel tongue scraper if it is not properly cleaned and dried after use. To prevent this, rinse the scraper thoroughly with warm water and mild soap, then dry it completely before storing it in a clean, dry place (ideally into the Tongue Scraper Carry Case)
Yes, our tongue scraper is compact and travel-friendly. It’s easy to pack with it's own carry case ensuring you can maintain your oral hygiene routine on the go.
In under 60 seconds, a tongue scraper can remove all the white gunk and bacteria residue that accumulates on your tongue overnight.
Absolutely. Regular use of our tongue scraper effectively removes the bacteria and debris responsible for bad breath, leaving your mouth feeling fresh.
Most people quickly adapt to using a tongue scraper without discomfort. Start by gently scraping the middle of your tongue and gradually move further back as you get used to the sensation.
HA5 Serum helps to hydrate and nourish your gums, reduce inflammation, promote healing, and enhance the overall health and appearance of your teeth and gums.
For optimal results, use HA5 Serum twice daily, in the morning and evening, as part of your regular oral care routine.
Glycerin, Aqua/Water, Sorbitol, Hydrated Silica, Xylitol, Polysorbate 80, Cellulose Gum, Mentha Piperita,(Peppermint) Oil, Phenoxyethanol, Sucralose, Tetrasodium, Pyrophosphate, CI17200/D&C, Red No. 33, CI42090/FD&C Blue No.1, Ethylhexylglycerin.
To use the HA5 Serum, apply two pumps to your tongue using your finger, toothbrush, or directly from the bottle. Then, use the tip of your tongue to spread the serum onto your gums and allow it to be absorbed. After one minute, spit out or rinse any excess serum.
It appears that the bottle may have air trapped inside, causing difficulty with the pumping mechanism. Simply shake the bottle and try pumping it several times in quick succession. This action can help to dislodge any air bubbles trapped inside and allow the product to dispense properly going forward.
The enamel care serum strengthens and protects your teeth by providing essential minerals that help remineralise and repair the enamel. It helps prevent tooth decay, reduces sensitivity, and enhances overall oral health by creating a protective barrier against acids and plaque. Additionally, it can improve the appearance of your teeth, making them look smoother, whiter and cleaner overall
Apply a small amount of the serum to your toothbrush or onto your teeth via your finger. Rub gently, ensuring even coverage on all tooth surfaces.
Yes, enamel care serum is formulated for safe daily use, as a post-brushing treatment.
Results can vary, but many users notice an improvement in tooth strength and a reduction in sensitivity within the first two weeks of regular use.
It appears that the bottle may have air trapped inside, causing difficulty with the pumping mechanism. Simply shake the bottle and try pumping it several times in quick succession. This action can help to dislodge any air bubbles trapped inside and allow the product to dispense properly going forward.
No, this kit is a refill kit designed for customers who have already purchased our Teeth Whitening Kit, which includes the instructions, LED device, shade chart, and original gels. You can purchase this refill kit if you have run out of the whitening gels and want to keep up with your whitening journey!
The package includes 6x Whitening Gels to continue your whitening journey.
Yes, absolutely. Due to high demand, we released our Teeth Whitening Refill sets with the exact same ingredients as our original kits.
Gently insert the floss between your teeth and move it back and forth to remove plaque and debris. Use the pick end to clean between teeth and along the gumline.
For optimal oral health, use mint dental floss picks at least once daily, preferably after meals or before brushing your teeth.
Yes, children can use mint dental floss picks with supervision to ensure they use them properly and safely. Encourage gentle use to avoid harming their gums.
No, the mint dental floss picks are not individually wrapped. They come in a resealable pack of 100 for easy access and storage.
Yes, mint dental floss picks are designed to be gentle on gums. However, floss carefully and avoid snapping the floss between teeth to prevent irritation.
The mint flavouring in our dental floss picks is typically derived from natural mint oils, providing a refreshing and pleasant taste while flossing.
For deliveries within Ireland, we offer free shipping with a delivery time of 3-5 working days from the time you place your order. If you need your order sooner, we provide an expedited service that delivers within 1-3 working days for €9.99
Yes, we offer a 1-year warranty from the date of purchase on all products that require a battery or charging, such as Ultrasonic Tooth Cleaners, Water Flossers, Toothbrushes.
We have an address verification system in place. However, if the address has been validated and you need to make changes, please contact us via our contact form below as soon as possible. This will allow us to pause the shipment. If the shipment has already been dispatched, we cannot change the address as we use a third-party courier. In this case, we will need to wait for the parcel to be returned to us.
If your order for delivery within Ireland hasn't arrived within 10 working days and you haven't received an update from us, please get in touch. We will investigate with our courier within one working day and arrange for a replacement to be shipped. Simply contact our support team with your order number, explain that it hasn't arrived, and one of our team members will assist you.
Yes, we ship to all countries. Currently, we have warehouse hubs in Ireland, Australia, and United Kingdom. When you place your order on our website, you will see shipping options at checkout that cater specifically to your country.
We strive to ensure all packages sent from our warehouse are correct. However, if you believe you have received the wrong items, please contact us with an image of what you received, your Order ID, and your complete shipping address. A member of our staff will aim to resolve your issue as soon as possible.
Unfortunately, we do not have any physical locations at the moment as we operate through a warehouse. We aim to deliver using the fastest couriers available, typically within 3-5 workings day. We are currently working on providing a click and collect solution in the future.
For all returns, please allow up to 14 working days for the refund to be processed and reflected in your bank account. If after 14 working days you have not received a notification via email or text informing you of your refund, please let us know, and we will aim to resolve this promptly
Yes, we offer a money-back guarantee. However, please note that the steps outlined in our policy must be followed to qualify. For more information, please read our money-back guarantee policy.
At present, our products are exclusively available on our website. However, we are in discussions with high-street retailers and hope to offer in-person purchasing options soon.
We're always eager to partner with new companies, brands, and individuals. Please reach out to us using the contact information below, and our team will forward your inquiry to the appropriate department.
Yes, all the products available on our website are made with vegan ingredients that are safe for your teeth.
Absolutely! You can send a gift by entering your billing details and then providing the shipping details of your recipient. We'll take care of the rest.
We strive to offer the best prices to all our customers and therefore do not provide additional discounts at this time.
We accept ApplePay, GooglePay, AMEX, and all major credit/debit cards.
Unfortunately, we do not offer telephone payment options. All orders must be placed directly on our website. If you prefer to use a bank transfer or another method, please contact us and we will do our best to assist you.
Simply select the products you want and add them to your cart. Once you're ready, click on checkout, fill in the required details such as your address and payment information, and place your order. Voilà! We'll take care of the rest.
Given you have provided a phone number or email address, you will receive a notification once your order is dispatched (within 1 working day). This notification will include a link to track your order, providing you with updates and an estimated arrival time.
To apply a discount code, enter the code in the designated field at checkout and click ‘apply.’ The discount will be reflected in your order total. (On mobile click on order summary) and this will drop down the promotional code section.
If you receive a damaged or incorrect item, please contact our customer support team with your order details and a photo of the issue. We will arrange for a replacement.
If your order hasn't arrived within the expected delivery time, please track your order using the link provided in your dispatch notification or contact our customer support for further assistance.
Still looking for an answer?
Please fill out the form below and we will get back to you within one working day! Alternatively you can contact us through one of the methods below:
Business Address: AJ Sells LTD, Smile Therapy, 77 Lower Camden Street, Dublin D02 XE80, Ireland
Email Address: support@smiletherapy.ie
